Comments on: On the OV-Chipkaart http://www.tyrelle.net/weblog/2010/05/on-the-ov-chipkaart/ Wed, 06 Apr 2011 21:05:32 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Disgruntled OV customer http://www.tyrelle.net/weblog/2010/05/on-the-ov-chipkaart/comment-page-1/#comment-66 Disgruntled OV customer Wed, 06 Apr 2011 21:05:32 +0000 http://www.tyrelle.net/?p=3#comment-66 Guys I think like you that this ov is a big con.......I bought my anonymous card used it 1 time and it died. Went back to the station (NS) where I had bought it and was told it's a problem for OV customer service to deal with, contacted them and after a few emails back and forth the result is that I have to go out and buy another one.... To be honest OV main aim is to milk money from all angles- just a big money making machine and on this hard times - shame maybe it's time people stand up for their rights. Guys I think like you that this ov is a big con…….I bought my anonymous card used it 1 time and it died. Went back to the station (NS) where I had bought it and was told it’s a problem for OV customer service to deal with, contacted them and after a few emails back and forth the result is that I have to go out and buy another one….
To be honest OV main aim is to milk money from all angles- just a big money making machine and on this hard times – shame maybe it’s time people stand up for their rights.

]]> By: Greg Tyrelle http://www.tyrelle.net/weblog/2010/05/on-the-ov-chipkaart/comment-page-1/#comment-52 Greg Tyrelle Thu, 11 Nov 2010 10:52:26 +0000 http://www.tyrelle.net/?p=3#comment-52 Even more infuriating, thankfully that hasn't happened to me. I have had two Dutch ATM cards fail since I've been living here. These cards also have Chipknip, so I lost money there as well. In theory you can get it back by filling in a form at the bank. I did this but never received a response from the 'central processing' facility. But back to the chipkaart. I really do want to see this system work, but I can't help feel from being a user of the system that those responsible for it, didn't think it through in the planning stages. I have seen similar systems work fine in other parts of the world for both metro, train and bus. I will attempt to be more tolerant, early days maybe :) Even more infuriating, thankfully that hasn’t happened to me. I have had two Dutch ATM cards fail since I’ve been living here. These cards also have Chipknip, so I lost money there as well. In theory you can get it back by filling in a form at the bank. I did this but never received a response from the ‘central processing’ facility.

But back to the chipkaart. I really do want to see this system work, but I can’t help feel from being a user of the system that those responsible for it, didn’t think it through in the planning stages. I have seen similar systems work fine in other parts of the world for both metro, train and bus. I will attempt to be more tolerant, early days maybe :)

]]> By: Alex http://www.tyrelle.net/weblog/2010/05/on-the-ov-chipkaart/comment-page-1/#comment-51 Alex Thu, 11 Nov 2010 08:16:02 +0000 http://www.tyrelle.net/?p=3#comment-51 Wait until you have a chipkaart fail. At that point you must mail them a letter with your bank information and the card. They will then send you a reply informing you that your card doesn't work, and that the amount on your card less a €2.50 "Administrative Fee" has been refunded to your bank account. So in typical Dutch fashion they have just charged you money because their product was defective and left you forced to buy another chipkaart. Wait until you have a chipkaart fail. At that point you must mail them a letter with your bank information and the card. They will then send you a reply informing you that your card doesn’t work, and that the amount on your card less a €2.50 “Administrative Fee” has been refunded to your bank account. So in typical Dutch fashion they have just charged you money because their product was defective and left you forced to buy another chipkaart.

]]> By: Greg Tyrelle http://www.tyrelle.net/weblog/2010/05/on-the-ov-chipkaart/comment-page-1/#comment-10 Greg Tyrelle Mon, 30 Aug 2010 23:21:43 +0000 http://www.tyrelle.net/?p=3#comment-10 Congratulations on being the first ever commenter on my blog, now I'll have update it regularly, damn. So I never did write an email to request the 10 € back, I've been meaning to do it ever since that post. I've forgotten my password to the online system, and I haven't been able to get it to send me a new one. So to get the list of transactions I'll need to call customer service anyway. It doesn't end there. I'm currently back to paper tickets because my yearly discount ran out. I filled out the form to renew it but the system strikes again. Once you renew at the counter, you have to wait for them to send you another verification letter, after which you will then have the discount applied to your electronic ticket. Or something like that. I'm still waiting for the letter. I'll update when I have any new insights into this torturous process. Congratulations on being the first ever commenter on my blog, now I’ll have update it regularly, damn. So I never did write an email to request the 10 € back, I’ve been meaning to do it ever since that post. I’ve forgotten my password to the online system, and I haven’t been able to get it to send me a new one. So to get the list of transactions I’ll need to call customer service anyway.

It doesn’t end there. I’m currently back to paper tickets because my yearly discount ran out. I filled out the form to renew it but the system strikes again. Once you renew at the counter, you have to wait for them to send you another verification letter, after which you will then have the discount applied to your electronic ticket. Or something like that. I’m still waiting for the letter. I’ll update when I have any new insights into this torturous process.

]]> By: David http://www.tyrelle.net/weblog/2010/05/on-the-ov-chipkaart/comment-page-1/#comment-9 David Mon, 30 Aug 2010 18:42:01 +0000 http://www.tyrelle.net/?p=3#comment-9 Thank you for this interesting and informative post, Greg. The check out issue charge happened me as well, but for me the charge was of 20€ instead of 10€ (what a rip off). I would like to ask you about the NS customer service e-mail you mention on the post to ask for the refund too. Keep up the good work. Thank you for this interesting and informative post, Greg.

The check out issue charge happened me as well, but for me the charge was of 20€ instead of 10€ (what a rip off).

I would like to ask you about the NS customer service e-mail you mention on the post to ask for the refund too.

Keep up the good work.

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